Flat Rate Shipping of $6.90. FREE Shipping For Orders Over $90

FAQ


1. Who we are
We are a new business based in Australia, formed in December 2018 by a mum of two beautiful girls. We are a home-based business therefore we're able to sell our products with affordable prices. 

2. What payment options do you have?
We accept Visa, Mastercard, Amex, Paypal and GooglePay for instant payments.

We may offer you on request to Direct Deposit and your order will not be made or posted until we receive your payment. Please contact us if you would like choose this payment method.

All transactions processed by our website are encrypted & secure.
On-line Credit card transactions are securely handled by Stripe Payments Australia Pty Ltd (a technical service provider and agent of National Australia Bank Limited) 

3. Can I request for a proof approval?
If you request a proof of your design when placing your order, your proof will be emailed to you usually within one business day to the email address supplied in your order. This proof needs to be approved promptly to avoid delays with your order. If you do not approve your proof within 7 business days, and do not answer our follow up emails, your stamp will be made and posted with the information supplied to us in your order. If your stamp gets made and posted without us receiving your proof approval, you will be responsible for any mistakes in the information supplied in your order.

4. How much does shipping cost?
Free Shipping on orders over AUD$90 within Australia for textile stamp.
We offer affordable a flat rate shipping fee of $6.90 for order below AUD$90.
Orders will be delivered by Sendle or Australia Post eParcel with a tracking number (without signature on delivery). 

5. Do you do express post?
Yes, it can be arranged. Please message us via Contact Us.

6. Do you ship internationally?
Yes, it can be arranged. Please message us via Contact Us.

7. When will I receive my order?
Most orders are dispatched within one week after your order is received, paid and proof approved if requested. Estimated delivery will be approximately 2 to 4 weeks depending on addressee location.

Orgamum reserves the right to charge a freight charge of AUD$15 to parcels / orders returned to Orgamum due to Australia Post/ the Courier not being able to deliver your parcel / order due to the following reasons:

1. You supply us with a wrong or incomplete address or,
2. you unavailable or refuse to sign for the delivery for your order and Australia Post/ Courier returns it to us.

8. Do you charge GST?
GST is included and applied at 10% in Australia.